For help claiming Universal Credit, call Help to Claim on 0800 144 8 444
Our dedicated Help to Claim service can support you in the early stages of your Universal Credit claim, from the application through to your first payment.
For any other issues, call our Adviceline on: 0344 245 1288
Open Monday to Friday 10:00 – 16:00
If you are calling from a mobile, you will be asked to enter a local landline number. If you don’t have one of your own, please enter 0191 234 5679 to ensure you get put through to North Tyneside (This is not itself a number that can be used to contact us).
Calls to this service cost the same as calling 01 and 02 numbers. Click for more information on costs.
What we do for you
You will speak to one of our advisers for a short interview, where they will explore your problem and assess what your advice needs are. If you need further help we may book you an appointment or refer you to a specialist.
How we help
Our Advisers will research your options, and look at possible outcomes of different courses of action so we can help you to make informed decisions. We use up-to-date information in order to give you the best and most accurate advice.
Our staff and volunteers are trained and able to assist you on most issues including:
- Welfare Benefits
- Family and personal matters
- Consumer issues
- Money and Credit
- Immigration and nationality