North TynesideNorth Tyneside
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MAIN MENU MAIN MENU
  • Home
  • Get Advice
    • Call Us
    • Visit Us
    • Online/Self-Help
    • Email Us for a Ringback
    • Pension Wise
    • Help to Claim Universal Credit
    • Partner Referral Form
  • Volunteer
    • Volunteer
    • Jobs
    • Membership Sign-Up
    • Make a Donation
    • Leave a Gift
  • Our Clients
  • About Us
    • Our Staff
    • Our Impact
    • Financials and Funding
    • NTCA Future Service Delivery – April 2022 Onwards
  • News & Campaigns
  • Contact Us
  • Our Impact

    Every year thousands of people come to us for help solving their problem.

    • 77% say they couldn’t have solved their problem without us
    • 82% say advice made a difference to their lives
    • 90% say that the problem we helped with negatively affected their lives
    • 66% say that they had difficulty knowing who to contact or how systems work before we advised them
    • 33% come to us because they need to take urgent action

    These individual problems can often have severe consequences if left unsolved, and by helping our clients maximise their income, avoid homelessness or manage their debts we prevent more costly intervention by local or government services, benefiting the wider community.

    Out of the clients who visited us last year:

    sunshine

    7 in 10 felt less stressed, depressed or anxious

    pound-sign-thin

    Nearly 1 in 2 had more money or control of their finances

    house

    2 in 5 had a more secure housing situation

    health

    Nearly 1 in 2 felt their physical health had improved

    briefcase

    3 in 10 found it easier to do their job or find a job

    relationships

    Nearly 1 in 2 felt they had better relationships with others

    settings

    3 in 5 found it easier to manage day-to-day

    For every £1 invested in our service in 2020/2021, we generated:

    • £4.87 in savings to government and public services, totalling £6,382,909
    • £36.38 in wider economic and social benefits, totalling £47,646,256
    • £17.39 in financial value to the people we help, totalling £22,773,591

    In 2020/2021, we have:

    • Seen 18,301 clients
    • Handled 75,619 issues
    • Achieved £7,599,058 in benefits and income gains for clients
    • Arranged for £1,566,802 of debt to be written-off
    • Helped clients schedule repayments on £819,972 of debt
    • About Us

      • Financials and Funding
      • What Our Clients Say
      • Our Staff
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  • Get Advice

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    • Visit Us
    • Online/Self-Help
    • Email Us for a Ringback
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    • Partner Referral Form
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North Tyneside Citizens Advice is a registered charity, number 1154666 | Registered Office: Camden House, Camden Street, North Shields, NE30 1ND | Registered in England, number 07949964 | We are authorised and regulated by the Financial Conduct Authority FRN617687 | Web design by Moocow Media
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