About Us

North Tyneside Citizens Advice was established in April 1998 when the 4 bureaux in North Tyneside and the Disability Advice Centre were merged.

This included Whitley Bay Citizens Advice Bureau, which was established in 1939 and was one of the oldest bureaux in the country.

We currently handle 69,836 problems per year from North Tyneside residents. Our core service provides general advice and information across a wide subject area and specialist advice for Debt and Welfare Benefits problems.

North Tyneside Citizens Advice clients and volunteers come from all sections of our community. We are committed to providing an independent service.
The CAB service is based on 4 principles. We are:

• Independent – we will always act in the interests of our clients, without influence from any outside bodies
• Impartial – we don’t judge our clients or make assumptions about them. Our service is open to everyone, and we treat everyone equally
• Confidential – we don’t pass on anything a client tells us – or even the fact that they’ve visited us – without their permission
• Free – no-one has to pay for the service we provide

Putting these principles into action enables us to provide a vital service to the people who turn to us.