About Us

We help people find a way forward

We can all face problems that seem complicated or intimidating. At Citizens Advice North Tyneside, we believe no one should have to face these problems without good quality, independent advice.

That’s why we’re here: to give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We give advice to millions of people

We’re part of a network of independent charities that offers confidential advice online, over the phone, and in person, for free.

When we say we’re for everyone, we mean it. People rely on us because we’re independent and totally impartial.

Last year, Citizens Advice North Tyneside helped 13,441 people with 56,774 problems, including Benefits, Debt and Financial Capability.

We also give advice on Universal Credit through Personal Budgeting Support and Help to Claim, provide help to people with mental health issues through our local NHS partnership, and give pension guidance to people aged over 50.

We speak up for our clients

No one else sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today.

With the right evidence, we can show big organisations – from companies right up to the government – how they can make things better for people.

We see how problems can be linked. By helping people with the underlying cause of their problems and making sure they don’t get worse, we save the government and public services hundreds of millions of pounds every year.

We make a difference

For every £1 invested in our service in 2017/2018, we generated:

• £2.69 in savings to government and public services, totalling £2,992,819
• £16.84 in wider economic and social benefits, totalling £18,718,892
• £19.17 in financial value to the people we help, totalling £21,301,925