Almost a third of household smart meters not working properly, says Citizens Advice

Charity says tech problems and poor customer service mean millions in Great Britain missing out on promised benefits

The number of gas and electricity smart meters that are not working properly is likely to be higher than government figures suggest – possibly 20% to 30% of the total – according to research from Citizens Advice.

The charity said millions of households were missing out on the promised benefits from smart meters due to “problems with technology” and poor supplier customer service.

Smart meters are seen as an important part of the transition to net zero as they allow homeowners to more easily track their energy use and take steps to reduce consumption. They send real-time data on customer usage to suppliers remotely when in “smart mode”.

But the technology’s introduction has been slow and bumpy, and last year, parliament’s public accounts committee said ministers had not done enough to convince households of their benefits.

You can read more of this article on the The Guardian website HERE