Our Impact
Every year thousands of people come to us for help solving their problem.
We also increased our impact for clients, with benefit gains of £20.8 million and £16.9 million worth of debt written-off. Dealing with 3,988 benefit clients and 15,000 debt clients.
- 71% of clients report that their problem has been completely, mostly or partly solved
- 75% of clients report we were easy to access
- 82% of clients said they would be likely or very likely to recommend our services.
We managed to achieve these fabulous results, thanks to the hard work and diligence of our staff who delivered on all fronts. Our funding covers a diversity of projects and we were able to perform on all our contracts.
Out of the clients who visited us last year:
83% felt they could now find a way forward to at least a moderate extent
82% of our clients (out of 372 surveyed) said they felt less stressed, depressed or anxious as a result of our help
75% said we were easy to access
82% would be likely or very likely to recommend our services.
71% report that their problem has been completely, mostly or partly solved
Through our service in 2023/2024, financially:
- We saved NHS funds by reducing use of health services and keeping people in work, providing £2,863,860 in value
- We reduced Local Authority expenses by preventing Homelessness and Evictions, and use of Mental Health services, totalling £3,462,864 and re-scheduled £323,797 in Council Tax Arrears
- Our Benefit advice had a value to our clients of £28,293,210
- Total value of debts written off £32,803,575
- We reduced DWP costs by keeping people in work, saving £3,855,043
- Value of fiscal benefit providing Debt advice to clients (national and local) £16,147,307
- Public value of volunteering £185,829
In 2023/2024, we have:
- Advised 38,396 people
- Handled 190,788 problems
- Achieved £20,814,532 in benefits and income gains for clients
- Arranged for £16,985,635 of debt to be written-off
- Supported 3,988 people with Universal Credit issues
