What To Expect
When you Arrive
Go to reception; who will ask you for brief information about the problem you would like help with.
Reception will call people, in order, for an initial interview, which will take no more than 10 minutes. This ‘triage’ or ‘gateway assessment’ enables us to understand the nature of the problem and determine how we can best help you. At the end of the initial interview we will do one of the following:
- Provide you with written information to help explain and solve your problem
- Suggest you see one of our general advisors (see the next section)
- Suggest an appointment with one of our specialist advisors for debt, benefits, employment, family or housing
- Direct you to an agency specializing in your type of problem
- Suggest you contact a solicitor – we have a list of solicitors
After the initial interview, we may suggest an interview with one of our general advisors. Unfortunately we only have limited number of volunteer advisers on duty each day and if we are very busy we may not be able to give a full interview to everybody who is waiting. When this happens we will tell you, and the following options are available:
- For urgent issues we will endeavour to give you an appointment later in the day or the next working day
- An appointment made at a convenient time for you at one of our offices.
- Get advice on-line from www.adviceguide.org.uk
Specialist caseworker or Solicitor Appointments
After the initial interview, we may suggest an interview with a specialist adviser. These are usually within a couple of days, but sometimes because of high demand this may take longer. If the problem has a time limit or deadline we will provide an urgent appointment.
The issues covered by specialist caseworkers:
- Welfare Benefits
The issues covered by Gordon Brown Solicitors: (we have a consortium partnership with them).