Welcome to North Tyneside Citizen's Advice Bureau

You can access our services in four ways:

1. Main Bureau Drop-In

If you need advice or information you can attend a 'drop-in' at our offices in Wallsend and North Shields.

You will be given a short gateway assessment interview which will explore your enquiry and assess what your advice needs are.

The gateway assessment will decide which option is best for your needs:-

1. Simple information provided at the gateway interview
2. Assisted self-help provided at the gateway interview
3. An appointment with our generalist advice service
4. An appointment with our specialist advice service

2. Outreach Drop-in

We operate drop-in outreach sessions at the following locations:

• White Swan Centre, Killingworth - Monday 10am-1pm
• Oxford Centre, Longbenton - Tuesday 10am-1pm
• John Willie Sams Centre, Dudley - Thursday 10am-1pm

Tel 0345 200 101 to make an appointment or call into any centre.

• Bangladeshi Centre, Whitley Bay - Wednesday 1pm-3pm

No appointment necessary, just turn up at 6, Esplanade, Whitley Bay.

3. Telephone Advice

Debt Hotline - Tel: 0191 270 4485. Lines open Mon-Fri.

Telephone Adviceline - Tel: 0844 245 1288.  Lines open Mon-Fri 10am-4pm.

Call charges 5p per minue from a BT landline. Charges from mobiles and other suppliers may vary.

Mobile telephone users calling the Telephone Adviceline will be given an alternative, cheaper, number they can use if they wish - 0300 3300 650. When asked to put in a local number, please enter 0191 2345679 to ensure that your call will be directed to a North Tyneside CAB. This is not a number that can be used to contact the Bureau.

4. Internet

You can visit the National Citizens Advice Bureau website www.adviceguide.org.uk, where you can find information about all the main areas of advice, including: Benefits, Debt, Housing, Employment, Consumer, Family, etc.